Service Centre Advisor -Fortportal Full Time

We are looking for a Service Centre Advisor to provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.

KEY ROLES;

• Drive excellent customer service in the Service Centre
• Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
• Handle customer problems, queries, complaints and requests
• Educate customers on products and services
• Escalate customer issues for speedy resolution
• Support companywide business initiatives at the branch
• Ensure Service Centre standards are maintained at all times according to the blue print
• Supervise third party teams
• Support the SC Manager in all operational activities in the store

Context;

• Dynamic and highly competitive telecommunications & ICT industry
• Highly regulated environment
• Regionalization structure implication
• Performance driven environment
• Developing sophisticated client base
• Diverse cultural environment

TECHNICAL/ACADEMIC QUALIFICATIONS:

Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.

Apply now with your CV to the email address: recruitment@exquisitesolution.com stating the Job Title as the subject.

Note: Only shortlisted candidates will be contacted. If not contacted within two weeks after application deadline, then you may consider your application unsuccessful.

Disclaimer: Exquisite Solution Limited is an Equal Opportunities Employer.

Tagged as: Customer Care, Customer Service